Privacy policy

Donkervoort Automobielen B.V. ("Donkervoort," "we," "us," or "our") is a company registered in the Netherlands (registration number 30058097), with its head office located at Pascallaan 96, 8218 NJ, Lelystad, The Netherlands. We are dedicated to protecting your privacy and handling your personal data with care. This privacy statement outlines how we collect, use, and protect your personal information.

1. Who is Responsible for Processing Your Data?

This privacy statement explains how Donkervoort, as the data controller, handles your personal information.

2. What is Personal Data?

Personal data refers to information relating to an identified or identifiable individual. This may include your name, contact details, and information about your vehicle, such as the registration and chassis number. Whether information qualifies as personal data depends on whether Donkervoort has the means to reasonably identify the individual associated with it.

3. Personal Data We Collect

Information You Provide

When engaging with Donkervoort, we may require the following personal data:

  • Identity and Contact Details: Name, address, phone numbers, email addresses, date of birth, gender, and customer number(s).
  • Financial Data: Bank account details, quotations, and invoices.
  • Vehicle Information: Chassis number, model, registration number, technical specifications, maintenance and ownership history, and any other data relevant to the agreement.

Data from Your Use of Our Services

We may collect additional personal data based on your interaction with our services, including:

  • Communication preferences and settings.
  • Browsing behaviour on our website (via cookies; see Section 8 for more details).
  • Information about your devices, such as MAC and IP addresses.
  • Customer satisfaction data.

4. Legal Bases for Processing Personal Data

We process personal data under the following legal bases, as defined by Article 6 of the UK General Data Protection Regulation (UK GDPR):

  1. Consent (when you have explicitly agreed to the processing of your data).
  2. Contractual Necessity (to perform a contract with you).
  3. Legal Obligations (to comply with applicable laws).
  4. Public Interest Tasks (where relevant).
  5. Legitimate Interests (to support legitimate business activities, such as marketing, security, IT management, and product development).

5. Purposes for Processing Personal Data

We process your data for the following purposes, aligned with the legal bases outlined in Section 4:

  1. Customer Relationship Management: Building and maintaining relationships, including commercial communications. [Legal Basis: 2, 5]
  2. Order Processing: Handling orders, invoicing, and logistics. [Legal Basis: 2, 5]
  3. Customer Service: Providing support, fulfilling warranties, and managing recalls. [Legal Basis: 2, 3, 4, or 5]
  4. Communication: Proactively contacting users about vehicle faults or scheduling services. [Legal Basis: 2, 5]
  5. Market Research: Improving operations, products, and services. [Legal Basis: 5]
  6. Marketing Communications: Sending promotional information with an option to unsubscribe. [Legal Basis: 1, 5]
  7. Personalisation: Tailoring communications to individual preferences. [Legal Basis: 5]
  8. Product Development: Developing new or improved products and services. [Legal Basis: 5]
  9. Customer Satisfaction: Measuring satisfaction and informing strategy. [Legal Basis: 1, 5]
  10. Internet Services: Providing online services and relevant messages. [Legal Basis: 1, 2, 5]
  11. Legal Compliance: Addressing legal obligations, disputes, and enforcing rights. [Legal Basis: 3, 4, 5]
  12. Data Quality Improvement: Using validation techniques to ensure data accuracy. [Legal Basis: 5]
  13. Vehicle Test Drives: Offering test drives, verifying identity, and ensuring security. [Legal Basis: 2]

6. Sharing Personal Data with Third Parties

We may share your personal data with:

  • Affiliated Service Providers: Financial services providers offering related products. [Legal Basis: 2]
  • Donkervoort Dealers or Service Points: For authorised sales or services. [Legal Basis: 1, 2, 5]
  • Legal and Regulatory Bodies: When legally required or justified by legitimate interests. [Legal Basis: 3, 4, 5]
  • Advisors and Consultants: For legal, financial, or operational support. [Legal Basis: 5]
  • International Transfers: Only to countries approved by the European Commission or offering adequate protection for personal data.

Third-party websites and Social Media

Our website may contain links to third-party websites or platforms, such as Facebook, Instagram, and Twitter. We are not responsible for their privacy practices and recommend reviewing their policies.

7. Data Retention

We retain personal data as long as:

  • You are a customer or express interest in our products or services.
  • It is required by law.
  • It is justified for legitimate business needs.

8. Cookies
We use cookies to improve website functionality, analyse usage patterns, and personalise advertisements. By using our website, you consent to the use of cookies. For further details, see our cookie statement.

9. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data.
  • Request corrections or updates to inaccuracies.
  • Request deletion or restriction of your personal data.
  • Object to the processing of your personal data.
  • Request data portability.
  • Lodge complaints with the UK Information Commissioner’s Office (ICO).

To exercise these rights, contact us via our contact form or info@donkervoort.com.

10. Data Security

We implement robust technical and organisational measures to protect your personal data from misuse, unauthorised access, or loss. These measures are regularly reviewed to address evolving threats.

11. Contact Information

If you have any questions or comments regarding this privacy policy, please contact us at:

Donkervoort Automobielen B.V.
Pascallaan 96
8218 NJ Lelystad
The Netherlands

12. Policy Updates

This privacy policy may be updated to reflect changes in our data practices. Any updates will be communicated where necessary.

Last updated:  29 November, 2024.